Política de reembolso

Effective Date: FEB 14 , 2025

At Cli Beauty, we stand behind the quality of our products and strive to provide a seamless shopping experience. Your satisfaction is our priority, and we are committed to ensuring a fair and transparent return and refund process, in full compliance with U.S. consumer protection laws.

1. General Return & Refund Policy

We accept returns and offer refunds under the following conditions:

✅ The item must be unused, unopened, and in its original packaging.
✅ The return request must be initiated within 30 days from the delivery date.
✅ Proof of purchase (order number or receipt) is required.
✅ Items must be in their original, undamaged condition with all tags and seals intact.
✅ Returns are subject to inspection and approval by our quality control team.

🚫 Non-Returnable Items
To ensure the health and safety of our customers, certain items are non-returnable, including:

Opened or used beauty products (unless defective upon arrival).

Personalized or custom-made products.

Digital products, gift cards, and promotional items.

Items purchased under final sale or clearance promotions.

2. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, you are eligible for a free exchange or a full refund. Please contact us within 7 days of delivery with clear photos as proof. We will provide a prepaid return label for such cases.

3. Refund Process

Upon receipt and inspection of the returned item:

If the return is approved, a full refund (excluding shipping fees) will be processed within 5-7 business days to the original payment method.

If the item is not eligible for a refund, we will notify you with further options.

Refund timelines may vary depending on your payment provider.

4. Return Shipping & Costs

Customers are responsible for return shipping fees, except in cases of defective, damaged, or incorrect products.

We recommend using a trackable shipping service to ensure the safe return of your item.

Cli Beauty is not liable for lost, stolen, or undelivered return shipments.

5. Exchanges

We offer free exchanges for defective or incorrect items. For all other exchanges, a new order must be placed.

6. How to Initiate a Return

To initiate a return, please contact our Customer Support Team with the following details:

📧 Email: cli@clibeauty.com

📞 Phone: +1 (949) 594-9089 
📍 Address: 2901 W MacArthur Blvd Ste 114, Santa Ana CA 92704

Please include:
1️⃣ Order Number
2️⃣ Reason for Return
3️⃣ Clear photos (if applicable)

A representative will provide return instructions and an RMA (Return Merchandise Authorization) number, which must be included with your package.

7. Late or Missing Refunds

If you have not received your refund after 7 business days:
✔️ Check your bank account or payment provider.
✔️ Contact your credit card company or financial institution, as processing times may vary.
✔️ If the issue persists, email us at Cli@clibeauty.com for assistance.

8. Compliance with U.S. Consumer Protection Laws

This policy is designed in strict accordance with the U.S. Federal Trade Commission (FTC) guidelines and state consumer protection laws, ensuring fair and transparent customer rights. Cli Beauty reserves the right to update this policy in accordance with any legal changes.

9. Policy Updates

We may update this policy from time to time. Any modifications will be posted on our official website. Continued use of our services constitutes acceptance of the revised terms.

Contact Us for Any Return or Refund Inquiries:

📧 Email: cli@clibeauty.com

📞 Phone: +1 (949) 594-9089 
📍 Address: 2901 W MacArthur Blvd Ste 114, Santa Ana CA 92704

At Cli Beauty, we value your trust and are committed to providing a world-class customer experience. Thank you for choosing us!